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Solar Energy Management Solutions Service Platforms

Depending on your system's configuration and your needs, we have options to choose from. Options include: 

  • Remote monitoring and annual inspections
  • Periodic preventative maintenenace
  • Troubleshooting and same day rapid response

We have you and your solar system covered!

We take on of the responsibility of providing contract and warranty service

We will review your existing installation warranties and service provider agreement (if you still have one) to identify any areas of overlap in responsibility or conflicts that may arise from switching solar service providers.

On-Site assessment

As part of our contract services, we perform a baseline physical assessment of your system including all equipment, electrical connections and output, and monitoring equipment and connectivity.

Identification

We will identify potential areas of concern, items needing replacement, and issues we foresee.  We will work with you and your budget to plot a path to address these items efficiently.

Monitoring

Depending on how your system is currently being monitored remotely, we will either:

  • Connect to your existing system with credentials that you can provide
  • Work with your existing monitoring platform to turn over monitoring responsibility to us
  • Install new monitoring equipment and software to your system


Schedule & Pricing

After all the details and configurations above are resolved, we will establish a schedule with you that includes all services, expectations, and terms.

Pricing is based on the system size as well as frequency of visits.

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Types of systems we support

  • Residential Homes
  • Battery solutions
  • Commercial systems
  • Local Government & Municipal Installations
  • Educational & School Installations
  • Community Solar Installations

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Residential Service Platform Options

Residential sites

Perfect for the homeowner that wants maximum control over on site activities with minimal upfront investment. This simple package is ideal for solar panels for residential home customers that prefers a lower base fee and is willing to pay for additional services as they are needed.

One time Onboarding

$330 - One Time

Contractual overview, physical inspection, monitoring configuration. 

NOTE:  Additional monitoring fees may be necessary depending on existing monitoring configuration

Monthly Coverage

$29/Month

Fee includes Daily Monitoring  and owner alert services 

Annual Inspection

Included

One onsite physical inspection performed each year.  Scheduled between the months of April and November only.

Warranty Coordination Services

Included

We identify workmanship and manufacturer defects and compile detailed information and document any failures to build a warranty case for any claims and then ensure action on part of the responsible entity. 

Summary report

Included

Annual performance and work order summary report.  Essential for record keeping and warranty compliance.

Learn about other services

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Commercial Service Platform Options

Commercial & Larger sites

Our all-inclusive service package provides customers with the freedom to step back, secure in the knowledge that we will manage all day-to-day operations. Pricing is custom and based on system configuration, as well as the KW-DC size of the project.

One time Onboarding

Included

Contractual overview, physical inspection, monitoring configuration. 

NOTE:  Additional monitoring fees may be necessary depending on existing monitoring configuration

Monthly Coverage

Included

Fee includes Daily Monitoring  and owner alert services 

Annual Inspection

Included

One onsite physical inspection performed each year.  Scheduled between the months of April and November only.

Warranty Coordination Services

Included

We identify workmanship and manufacturer defects and compile detailed information and document any failures to build a warranty case for any claims and then ensure action on part of the responsible entity. 

Field Services

Included

Onsite diagnostics and troubleshooting when monitoring alert situations arise.

Corrective maintenance

Included

Corrective maintenance (including travel time and on-site troubleshooting time) 

Vegetative management (Optional)

Additional

Seasonal Vegetation prevention and removal where growth can impact your equipment and or performance of the system.

Summary report

Included

 Annual performance and work order summary report.  Essential for record keeping and warranty compliance.

Learn about other services

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Optional Services

Services A-La-Carte

All of the above packages can be tailored to meet an owner's specific needs and preferences. Our standard supplementary features (dependent on package level) comprise:

Labor Repairs

Additional

Whether under warranty or not, we can perform the solar panel repair work that is required to restore functionality to your system.

Vegetative management

Additional

Seasonal Vegetation prevention and removal where growth can impact your equipment and or performance of the system.

Solar Panel cleaning

Additional

Seasonal or occasional scheduled cleaning of the module surfaces to ensure that the sunlight is effectively converted to electricity.

Metering Updates

Additional

Perform calibration on sensors and other components that are used in both monitoring and performance output tracking. 

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Empire Power Services

6 Brunswick Road, Troy, NY 12180

(518) 279-6014 info@empirepowerservices.com

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